Forgot your password? No worries! Follow the steps below to reset your password on BonvoyageTo.com or in the Bon Voyage App.

How to reset your password on BonvoyageTo.com:

1. Start by Navigating to our Website:
Open your preferred browser and go to www.BonvoyageTo.com

2. Access the Login Page:
Once you're on the homepage, locate and click on the "Log in" button in the upper right corner of the page

3. Initiate the Password Reset Process:
Below the login fields, you'll find a link labeled "Reset Password." Click on this link to begin the password reset process.

4. Provide Your Email Address:
In the provided field, enter the email address associated with your Bon Voyage account. This is where the password reset link will be sent.

5. Check Your Email:
If your email address is registered in our system, you will receive a password reset link in your inbox. Navigate to your email and look for an email from Bon Voyage with the subject line “Reset your password”..

Inside the email, click on the "Reset password" button to be redirected to the password reset page. If you don't see the email in your inbox, make sure to check your spam or junk folder in case it ended up there.

6. Set Your New Password:
Once you're on the password reset page, you'll be prompted to enter a new password. Remember, passwords are case-sensitive and must meet the following criteria:

• At least 12 characters long
• Contains at least 1 uppercase letter
• Contains at least 1 lowercase letter
• Contains at least 1 digit
• Contains at least 1 special character (e.g., !, @, #, $, etc.)

After you've successfully reset your password, you can use your new credentials to log into your Bon Voyage account. If you encounter any issues or need further assistance, don't hesitate to reach out to our support team.

After completing your booking, you’ll receive a receipt attached to your Booking Confirmation email. After completing payment for any extra services, you’ll receive a receipt for that charge via email.

You can find your most recent receipt in the Bon Voyage App. To do so, follow these steps:

1. Open the Bon Voyage App
2. Navigate to the Stays tab
3. Select the Stay corresponding to the receipt you need
4. Scroll down to “The important stuff” section and tap “Your booking”
5. Your Stay details will load. Tap “Download receipt” to download a copy of the booking’s latest receipt.

Booking on other sites
Please note, if you did not complete your booking payment directly with Bonvoyage, please reach out to the booking site you used to receive a copy of your receipt.

In addition to the cost of staying in a Bonvoyage, we charge standard hotel taxes (based on local laws and regulations) as well as a cleaning fee. You will see the full breakdown of your charges before payment.

For stays up to 30 nights, you won’t be charged for a security deposit, but we do need a credit card on file in case of incidental charges, such as damage to the property or furniture. More info can be found in our House Rules.

For stays longer than 30 nights, we may charge a deposit depending on where you’re staying, but it will be returned once we’ve completed a check of the property after your stay.

When you book directly through BonvoyageTo.com, you will be charged the total amount for your stay at the time of booking (for stays up to 30 nights).
We accept all debit and credit cards, excluding pre-paid credit cards. We don’t accept cash on arrival.
If you booked through a third party, check here.

For stays up to 30 nights, you won’t be charged a security deposit, but we do need a credit card on file in case of incidentals.

For stays longer than 30 nights, we may charge a deposit depending on where you’re staying. Following your stay, if the space is damaged or house rules are violated, we may charge fees to the card on file.

Easily extend your stay through the Bon Voyage app or on the My Stays page of our website by selecting “Manage Reservation”.

You can cancel in the Bon Voyage app or on your “My Stays” page by selecting "Manage Reservation.” If your stay has started and you need to leave early, you can also manage your reservation through the app. Go to “Edit reservation” and then “Change dates.” We offer two rates on BonvoyageTo.com, and each one has its own cancellation policy. You may select your rate at checkout.

Economy rate
Non-refundable booking

• Cancellations made more than 24 hours after booking are non-refundable.

Flex rate
Book with peace of mind

• Cancel or modify more than three days before check-in and get a full refund.
• Cancellations 3 days or fewer before checkin are non-refundable.

For longer stays, paid in monthly installments, we require at least 30-days notice to cancel or modify without fees.

Booking on other sites
Please cancel or modify your reservation through the site you booked on.
When you book on other sites, you'll likely encounter stricter cancellation policies.
Always make sure to check a site's cancellation policy before booking and reach out to them directly if you have questions.

Contact our Guest Services team. You can contact us via the My Stays page on your account or via the Bon Voyage app

We are committed to offering our best rates here on BonvoyageTo.com, although the exact discount is subject to change. When you create an account, you receive our member's discount. Booking directly with Bon Voyage helps you make the most of your stay! Creating an account is fast, easy and free, and can be done before or during booking. Creating an account and booking directly helps you save money and receive member pricing discounts!

We are committed to offering our best rates here on BonvoyageTo.com, although the exact discount is subject to change.

Creating an account allows you to manage many aspects of your stay, such as request extra amenities or an early check-in, change your dates, extend your stay or cancel. Creating an account and booking directly on BonvoyageTo.com helps you save money because you receive member pricing discounts. You can create an account at any time - it’s fast, easy, and free.

We are committed to offering our best rates here on BonvoyageTo.com, although the exact discount is subject to change.

Depending on where you are staying with us, the type of information we ask for may differ due to local regulatory requirements - make sure to observe all communications we send you in regard to pre-arrival verification. Bonvoyage’s pre-arrival verification process is online and self-completed in order to facilitate stress-free and contactless access to your reserved space. As part of this process, we collect basic information about yourself, verify your email and phone number, a credit card for incidentals, and if necessary, ask for a government-issued photo ID and images of your face.

Depending on where you are staying with us, the type of information we ask for may differ due to local regulatory requirements - make sure to observe all communications we send you in regard to pre-arrival verification.

It’s best to complete the online check-in process as soon as you’ve booked your stay with Bonvoyage. At the very latest we recommend you complete it before you travel.

This is because most of our properties do not have in-person check-ins, so if you arrive having not checked in online, you will need to check-in online in order to receive your Bonvoyage’s access information. In some instances, we need to review the information you’ve submitted and may contact you about it - It’s easier to address these situations ahead of time, and not when in transit or outside your Bonvoyage.

We recommend using a computer and an updated version of Google’s Chrome browser to complete the online check-in process. If you encounter issues, we recommend trying on google chrome and/or on a computer prior to contacting us for assistance.

Bon Voyage will verify the information you provide in our online check-in process to make sure that nobody other than you is using your personal information, in order to prevent fraudulent uses of your identity, to keep you and our guests safe, and comply with regulatory requirements in the places we operate in.

For your phone number and email address, we’ll send verification codes to ensure we have your personal contact information on file. If you’re asked to provide images of a government-issued photo ID and your face, then our third-party verification provider will extract biometric data and compare the two images to ensure the ID picture matches the selfie. Bon Voyage or our third-party service provider does not store your biometric data after the ID has been verified. For more information, please review our Biometric Data Privacy Notice.

Bon Voyage handles and retains your information in accordance with our Privacy Policy and uses secure socket layer encryption for security. If you would like us to delete your user information, please submit a request to privacy@BonvoyageTo.com. Please note, however, that there may be circumstances where we are required to keep some or all of that information to comply with local regulatory requirements.

• If you are required to submit pictures of your ID & face, Bon Voyage uses trusted third-party service providers to collect and process these. Bon Voyage does not receive or store any biometric data. In addition, our partners won't share it with anyone else or use it for any other reason and will retain it for only as long as necessary. For more information, please review our Biometric Data Privacy Notice.

Yes, in most cases you will need to complete the online check-in process regardless of whether or not you booked through a third party. You will receive email communications from Bon Voyage specific to the third party you booked through, make sure to review and follow the instructions specific to your reservation.

If you’ve booked directly with Bon Voyage or you booked through a third party but paid Bon Voyage directly for your stay, the person that paid for the booking will need to complete the pre-arrival verification process.

If you’ve booked with Airbnb, or paid using a third party that leverages virtual credit card payments, then the person whose name the booking is under will need to complete the pre-arrival verification process.

On July 12, 2023, an upgrade to our systems may impact how you can view or modify your stay. You can find answers to common questions below. If you have any further questions, our team is here to assist you. Please call Bon Voyage The Abbey at +1 786-369-0202 and reference your confirmation code.

Q. What reservations are impacted by the changes?
Reservations booked prior to Jul 12, 2023 and with a check-in date starting Jul 12, 2023 will not appear in the app. However, your reservation has not changed and is still in our system!

Q. Why can’t I see my current or upcoming stay at Bon Voyage The Abbey in my Bon Voyage account?
Changes to our systems are temporarily impacting the visibility of your booking on the app and BonvoyageTo.com. Don’t worry, your reservation is still in place! If you have any specific questions or concerns about your stay, please see the front desk team or call +1 786-369-0202.

Q: How can I modify my reservation?
If you booked directly with Bonvoyage, please call the Bon Voyage Abbey team at +1 786-369-0202 for any modifications to your reservation. If you booked through an online travel site and you are checking in after July 12th, you can contact the platform directly to modify your reservation. Otherwise, visit the front desk for assistance.

Q. Where can I find my confirmation number for my booking?
Your confirmation details can be found in the email that you received at the time of booking.

Q. How can I contact Bon Voyage the Abbey for info or assistance?
You can reach our team 24/7 by calling +1 786-369-0202, visiting the front desk, or sending an email to reservations@BonvoyageTo.com. Please have your confirmation number ready.

Q. How do I check in?
Upon arrival, our front desk staff will be ready to assist you with the check-in process 24/7. To ensure a smooth check-in experience, please have a valid photo ID and the credit card used for the booking on hand.

Q. Where can I find information about the Abbey amenities and services?
• You can visit our website to learn about amenities and services. The front desk is happy to answer any questions and assist you with services.

Parking options will vary depending on your Bonvoyage.

If you need parking during your stay, you can filter for Bonvoyages that have parking available on our website or the app.

Once booked, your parking options will be included in your check-in instructions or under My Stays on the app.

For information specific to your booking, please log in below.
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Each Bon Voyage comes equipped with it’s own private Wi-Fi network. If you have an upcoming stay with us, you can view your Wi-Fi information in the My Stays section of your account.

For information specific to your booking, please log in below.
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When you make a reservation with us, you are agreeing to all of our House Rules.

Please click here to view them.

Our check-in time is 4 p.m. and our checkout time is 11 a.m.

Depending on availability, you can change your check-in or checkout time through the Bon Voyage app or on the My Stays page of our website. Click “Edit” in the Arrival + departure section in the “Overview” tab. You’ll see any available times there.

• If there aren’t any open time slots, you can always check the app again later – sometimes our housekeeping schedule changes.

Bon Voyage offers guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and environmentally sustainable stay.

• Housekeeping service must be scheduled via the Bon Voyage app a minimum of 24 hours in advance.

You can do so right here, as long as you have an ongoing or upcoming stay. Please use the form below to make your request.

For information specific to your booking, please log in below.
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We don’t provide extra beds or air mattresses, but many Bonvoyages have sleeper sofas to accommodate extra guests. When you’re searching for a Bonvoyage, you can adjust the filters to specify the number of beds or bedrooms you need and the maximum occupancy of the Bon Voyage (taking into account the sleeper sofas) will also be shown.

We’ve stocked your space with the essential items to make your stay comfortable, including enough coffee to get your caffeine buzz on. If you run out and are unable to make it to the store right away, we’re happy to refill your essentials once. Please download the Bon Voyage app if you need a recommendation for a nearby store or local delivery service.

All Bonvoyages are fully stocked to ensure you have the comforts of home during your stay. This includes toiletries, fresh towels, tea, coffee, and kitchen essentials. We also provide a limited number of dishwasher and laundry pods.

We provide enough of the above items to get you started. If you run out during your stay, you can check the Bon Voyage app or log onto the My Stays page of our website to find nearby stores and delivery services. We can make a one-time courtesy delivery, but it may take up to 36 hours as many of our buildings are not staffed around the clock. If you’d still like to request a replenishment, you can also do so through the app or by contacting us.

You can do so right here, as long as you have an ongoing or upcoming stay. Please use the form below to make your request.

For information specific to your booking, please log in below.
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We have stocked your space with enough soap, lotion, shampoo, and conditioner to get your stay started comfortably. Other items like toothpaste will not be in your Bonvoyage. If you forget your own or run out of what we do provide, you can find recommendations for a nearby stores or local delivery services on the Bon Voyage app.

If you forgot something during your Bon Voyage stay, we’re happy to look and return it if found. Log in below and fill out the form that populates with a description of your item and the best address to send it to. If we do find it, we may ask you to cover the cost of shipping to get it back safe and sound.

For information specific to your booking, please log in below.
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For the sake of our planet, we ask that you please reuse your sheets and towels and use the laundry machines in your space. If your Bon Voyage does not have a washer or dryer, please reach out to us for replenishments.

For the sake of our planet, we ask that you please reuse your sheets and towels and use the laundry machines in your space. If your Bon Voyage does not have a washer or dryer, please reach out to us for replenishments.

For information specific to your booking, please log in below.
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In case you plan to arrive earlier or stay later, we have luggage storage options available. For more information specific to your booking, please log in below.

By using Bonvoyage’s Guest Luggage Lockers, You agree to the following terms and conditions of use:

1. Bon Voyage is providing Luggage Lockers to its Guests and its Guests alone, as an accommodation, and Bon Voyage undertakes no special duties of care with respect to such Luggage Lockers.

2. You may only use the Luggage Locker for storage of Your luggage prior to check in and after check out. Luggage Lockers may not be used for storage during the course of Your stay.

3. Starting at 8 AM on the day of Your check in, Luggage Lockers shall be available to You up until You have checked into Your room. Once You have checked out, You may use the Luggage Locker until 10 PM. Luggage Lockers must be cleared no later than 10 PM of the day of Your scheduled check out.

4. You agree to keep the Luggage Lockers and surrounding area clean and in good order.

5. You agree to keep the Luggage Locker locked except when placing items in or removing items from the Luggage Lockers.

6. You shall not make any alteration to the Luggage Lockers without the express written authorization of Bon Voyage and may not designate the Luggage Locker to anyone who is not a Guest of Bon Voyage in any way.

7. Bon Voyage shall not be liable for any damages or loss to You with respect to the contents of the Luggage Locker as a result of theft, disappearance, vandalism, fire, water, leaking pipes, rain, electrical malfunction, explosion, any act of God or any other situation out of the control of Bonvoyage.

8. Items of extraordinary value should NOT be stored in the Luggage Locker. Bon Voyage assumes no liability whatsoever for items such as, but not limited to, cell phones, wallets, jewelry, cameras, computers, computer tablets, iPads, antiques, art objects, car and house keys, medicine, documents, perishable goods, live plants or animals, including prohibited items, loss of cash, nor incidental or consequential losses involving, but not limited to missed airline flights (or other transportation), or loss of employment or loss of business and shall not be liable for loss of property.

9. You acknowledge that Bon Voyage does not accept liability for any loss or damage caused during storage (subject to local Innkeepers Act Liability requirements). Bon Voyage recommends that You consider obtaining renter’s insurance or personal property insurance to protect against any damage to or loss of Your personal items. Any loss, theft, or damage of Your property must be reported to a manager at Bonvoyage.

10. The storage of revolvers, firearms, weapons, copies or imitations of weapons, knives or any other type of handheld weapon, ammunition, illegal drugs, explosives or flammable substances, welding equipment, perishable food substances, chemical, toxic or hazardous materials or any other inherently dangerous substance is strictly prohibited. Storage of illegal items in the Luggage Lockers is strictly prohibited. No items shall be stored in violation of any order or requirement imposed by any government agency or in violation of any law.

11. All items left in the Luggage Locker are subject to visual or hand examination by Bon Voyage and/or law enforcement officials at any time and without prior notice or Your presence. All personnel of Bon Voyage and local security, including, but not limited to, employees agents, and/or contractors shall be held harmless for performing such duties or following the written or verbal orders of any governmental authority.

12. Bon Voyage will protect all personal information provided by You to use Luggage Locker, such as name, phone number, and e-mail address, but maintains the right to share that information with local security or any authorized law enforcement agency as required by law.

13. In the event that You lose Your code or there is a malfunction to the entry into the Luggage Locker, Bon Voyage will require positive identification from You and absolute proof of contents ownership.

14. If You do not return for Your luggage and it remains in the Luggage Locker after You have checked out, Bon Voyage shall try and contact You to return Your luggage. If You are unable to return, then You should make arrangements at Your own cost for the luggage to be shipped to You after You have correctly verified Your luggage by description without first being told what the luggage is and how many pieces there are. When You cannot be contacted or do not return to collect the luggage, the Bon Voyage Legal Department will be contacted to verify how long Your luggage must remain in the Luggage Locker, how it should be opened, stored, and disposed of based on local Innkeepers Liability Law.

15. You hereby release, waive, discharge and covenant not to sue Bonvoyage, its affiliates, successors, assigns, agents, and employees, from all liability, Your personal representatives, assigns, heirs and next of kin for any and all loss or damage, and any claim or remain therefor on account of injury to the person (including death) or property arising out of or in any way connected to Your access and use of the Luggage Locker noted in this agreement.

16. YOU HAVE READ THIS AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT YOU HAVE GIVEN UP SUBSTANTIAL RIGHTS BY AGREEING FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT, ASSURANCE, OR GUARANTEE BEING MADE TO YOU.

For information specific to your booking, please log in below.
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We love celebrating special occasions! Let us know how we can make your stay special.

For information specific to your booking, please log in below.
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If you need something fixed, or if you need any help or assistance, our Guest Services team is available 24/7. You can contact us via the My Stays page on your account or via the Bon Voyage app.

Some requests require that we enter your Bonvoyage, so we’ll obtain your permission first. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule, but if you prefer that we arrive at a certain time to meet you in person, let us know.

Unlike traditional hotels, most Bonvoyages do not have a staffed front desk, so there is no guarantee of someone receiving your package for you if you aren't around. Instead, we recommend using a pickup location provided by local mail carriers.

We have researched a variety of local pick up locations where your package can be securely held until you are ready to retrieve it. Look for our local recommendations in your booking confirmation and check-in instructions emails. Bon Voyage is not liable for lost or stolen packages and deliveries.

Our Guest Services team is available 24/7. You can contact us via the My Stays page on your account or via the Bon Voyage app if you’d like to provide any feedback on your stay, or request an invoice or receipt.

Not all our Bonvoyages are equipped with cable television, but should be equipped with a HDMI cable, chromecast or something similar. You can find out specific information regarding your space on every description of our spaces.

We’ve created a specially-designed resource with information about what we’re doing to keep our guests (and employees) safe during these times.

We’re encouraging our entire community to exercise recommended social distancing practices and common areas in our buildings may have limited or no access at this time.

We are committed to making your stay as comfortable as possible, but we also need to do what we can to keep our guests and staff safe; therefore, we may be unable to fulfil every request. Our teams follow contact-free practices and will leave items outside your door wherever possible.